In the past few years, the usage of AI chatbot has been increasing significantly across different industries. A chatbot that uses AI can provide customer support in a new way to customers and improve customer satisfaction. Conversational AI has succeeded in improving lead generation and conversion for businesses through personalized interaction with customers.
If you manage any kind of business, no matter its size or nature it is suggested to start by implementing a chatbot. We'll discuss the advantages of an AI chatbot in this article.
So, what is an AI chatbot?
Chatbots are AI-enabled applications that can communicate with prospects and customers like humans. Chatbots can interact with customers through chat. AI chatbots can keep conversations in their databases and are built using machine-learning models.
Conversational AI chatbot can therefore effectively mimic human reactions from their conversations and respond in the same manner with other prospects/customers. With conversational AI, companies are able to communicate with their customers in a variety of languages and can offer immediate responses to their queries.
Conversational AI can handle the customer's queries with ease, even if they are simple. Therefore, in order to streamline your customer service processes and to provide world-class communications assistance to your customers and clients, the use of an AI chatbot is absolutely necessary for your business.
Want more information? Let's talk about why your company requires an AI chatbot.
Customer support has been upgraded
If you're planning to operate a customer-centric business then you should focus on providing excellent customer support. Let's say that you have an eCommerce company. Did you know that 83% of online customers require consistent support during online shopping?
Customers need assistance regarding purchasing guidelines, navigation of products, payment issues such as return and refund policies, and so on. They don't want days for one email to resolve their concerns. Customers can talk to an AI chatbot and get instant answers to their queries and solutions to their issues.
AI chatbots can automatize the whole customer service functions of a business. Chatbots are able to respond quickly to customers' questions when they are asked by them. In fact, conversational AI can solve more than 80% of customer queries all by itself.
Perform pro-active interaction with your customers
AI chatbots are accountable for providing pro-active interaction and 24/7 live support to customers. Businesses have a tendency to be passive in their conversations with customers. They respond to customers' questions, but rarely initiate conversations with customers.
This stereotype can be shattered by using conversational AI. Chatbots that use AI can communicate with customers and engage in conversations with them in a private way. If your company is targeting Gen-Z and millennials engaging in direct and interactive discussions is the only way out. Conversational AI is able to reach out to your customers via WhatsApp for Business. AI Chatbots focus largely on customers' comfort and help you in strengthening your brand's presence in the marketplace.
Generate Leads and Facilitate Sales and Appointments
Prospects are always looking for an advanced degree of personalization from your brand. With an AI chatbot that is designed for business, you can provide an the highest level of personalization. AI chatbots can ask required questions to prospects and guide them toward the relevant products and services offered by you. Hence, generating leads and turning them into customers is quite simple conversational AI chatbot.
An AI chatbot can be used to determine suitable leads and recommend potential candidates. The ability to make suggestions via conversational AI can be a great help for the marketing department. These insights will help you improve your marketing strategies so that you can focus more on leads that have the highest conversion potential.
Reduce Costs
Conversational AI is cheaper than hiring customer service executives. AI chatbots are everywhere throughout all channels, and they can help customers with their questions via WhatsApp for Business, Facebook Messenger and other social media platforms.
AI chatbots can help you make employees more productive and give them meaningful tasks. This way, you can avoid incurring extra costs for employees, and avoid frequent errors caused by employees.
Final words
We hope now it's obvious to you why investing in AI-based conversation is a must for your company. AI chatbots, like Aisera, will improve your customer support actions, make customers more engaged, and reduce excess costs paid for customer service. Aisera offers the added benefit of scoring your leads to discover their potential to be converted.